FREQUENTLY ASKED QUESTIONS 

Delivery
How much is the charges and time frames? Here's a summery of all our delivery types and options.

Delivery type 

Charges 

Time Frame 

Same Day Delivery

৳ 90 BDT

2-3 Hours.

Next Day Delivery

৳ 60-90 BDT

Within 24 Hours.

Charge will vary for products category.

Delivery Services are billable services that are directly associated with a product in a sales order or a return order.

You can browse the site or use our search engine to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your address, you are done.  A representative of Dokan24 will then deliver your order right to your home or office.

There is free delivery if the order value is BDT 2000 or more. If the order value is less than BDT 2000, we charge BDT 100 delivery fee. 

We deliver from 8 am to 10 pm every day. You can choose from available slots to find something that is convenient to you. 

We use our own fleet to deliver. Our goal is to deliver the products to your place on time. 

Returns & Exchanges

Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.

A user may return any product during the time of delivery, or within 7 days if: 

  • Product does not meet user’s expectation.
  • Found damaged during delivery
  • Have doubt about the product quality and quantity
  • Received in an unhealthy/ unexpected condition
  • Is not satisfied with the packaging
  • Finds product unusable
A user may return any unopened or defective up to 20% and less, item within 7 days of receiving the item. But following products may not be eligible for return or replacement: 

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used/installed
  • Products with tampered or missing serial/UPC numbers
  • Any damage/defect which are not covered under the manufacturer’s warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered. 
Contact Our Support Team
Hours of operation (GMT)

Sat-Thu 9am - 6pm 

Fri Close

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